DELIVERY POLICY

DELIVERY OF GOODS

 

The customer undertakes to check the order, contact, and address details carefully before submitting a purchase order online. Deliveries will only be made to the delivery address selected on “final checkout” and are subject to availability and receipt of payment.

We do our best to secure delivery within 12 hours (within major metropolitan areas, outer lying areas may incur additional time) from the date of your order but we will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.

We urge clients to please ensure that the stipulated delivery address is easily accessible to our drivers and there is a consignee ready to receive the consignment at all times.

 

DELIVERY METHODS

Orders will be delivered via our contracted drivers and company drivers whichever works out more convenient for us and for the client.

 

DELIVERY AREAS

iConic delivers to physical addresses within Kampala, Wakiso, and nearby districts. For districts further than the above mentioned, private arrangements can be made for such deliveries to be actioned.

 

DELIVERY FEES

Delivery fees vary from destination to destination. We endeavor to always keep our fees to the most possible affordable rates. Our delivery services do not offload, offloading is catered for by the consignee unless prior arrangements are made to include offloading at an additional fee.

DELIVERY TIMES

iConic operates 7 days a week from Monday to Monday between 8 am and 6:30 pm.  The cut-off time for same-day delivery is 4 PM.

 

COLLECTION

iConic has a walk-in outlet, therefore as a customer, you can arrange to collect your items purchased online, no delivery fee will apply in such instances. Should you wish to do this, please specify this in the special instructions field when completing your “final checkout” and the relevant iConic representative will advise if this arrangement is possible together with their collection times and trading hours.

 

PRECAUTIONS ON RECEIVING A CONSIGNMENT (ORDER) FROM ICONIC

The client may inspect the order upon delivery to ensure that everything is correct as ordered before signing our Delivery Note. Should any item/s be missing, this will be noted on the Delivery Note and both you and the driver will initial next to the notation.

 

Errors

We shall take all reasonable efforts to accurately reflect the Goods, purchase price, and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for further damages resulting from any transactions based

Last modified on 05/01/2021

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