WARRANTY RETURN & REFUND POLICY
At iConic, we guarantee that our concrete products are lab tested with distinctive quality to meet or exceed every civil engineers’ expectation.
All our concrete products carry a comprehensive 12-months warranty from the date of purchase for any form of manufacturing defects, except maliciously or negligently or accidentally physically damaged.
At iConic we are more than happy to refund, credit, or replace your returned concrete products if the following terms and conditions are met;
- All refunds and exchanges will only be considered if the original invoice accompanies the return.
- All returned and replaced products will have their warranty continued from the date of original purchase and not from the swopped date until the warranty has expired.
- All incorrectly supplied products shall be returned for replacement or credit within 48 hrs. from the day of purchase indicated on the invoice on the condition that the concrete products are unused and are in their original supply condition.
- No refunds or credits shall be approved past 48 hours after purchase. No returns shall be accepted except DOA (Damaged On Arrival).
Special conditions for refunds/credit or replacement of products
- Inspection of the condition of the returned products will be carried out immediately before replacement.
- The returned concrete products must not be physically damaged in any way.
- The returned concrete products must be in the original clean condition as supplied by IConic
- The returned concrete products must be accompanied by the original tax invoice.
- All refunds exclude delivery/delivery costs. Delivery costs are non-refundable.
- The mode of payment used during the purchase will be the same mode refunds will be made.
- For payments made through speed point or online merchant services, processing fees incurred for the original transactions shall not be refunded. iConic as a merchant has a right to retain part of the original transaction to cover processing fees incurred in the initial purchase.
This warranty will no longer be valid and replacement will not be allowed, if;
- The concrete products returned have been damaged in any way whatsoever by accident, abuse, misuse, fire, theft or misapplication, etc.
- If the concrete products have been disassembled or modified without the express written authorization from IConic
Our policy on Returns Delivery cost
All delivery costs paid when we originally shipped the concrete products are non-refundable and IConic will not pay for the delivery costs of sending concrete products back for exchange or return the delivery back to the customer unless there is irrefutable proof that the concrete products were incorrectly supplied by IConic
Please be advised to inspect the consignment on delivery for any damages that may have occurred on it while in transit. By signing for the parcel it will imply that you have received it in good order, and therefore iConic will take no liability after that.
If you have any question regarding our products Warranties, please e-mail us at admin@iconic .co.ug. We will be more than happy to help.
Last modified on 05/01/2021